四項服務如何選擇?How do I choose between the four services?
按需要解決的問題選擇:希望同事在日常工作中實際使用 AI,選「企業 AI 培訓」;同事已完成培訓而流程仍以人手執行,選「到場導入與實作」;部門的重複工作已達到現行做法的上限,選「部門自動化方案」;現成工具無法覆蓋的場景,選「度身研發與系統建置」。四項服務可以單獨進行,也可以依次推行。Choose by the problem to solve: to have the team use AI in daily work, pick AI training; if the team is trained and the process still runs by hand, pick On-site implementation; if a department's repetitive work has reached the limit of the current setup, pick Department automation; where no off-the-shelf tool covers the use case, pick Custom Build Systems. The four services run alone or in sequence.
三個培訓方向如何選擇?How do I choose between the three tracks?
按目標選擇:想讓全公司具備基本 AI 認識選「基礎」;想自動化部門日常工作選「進階」;想建立內部工具或 AI 代理選「專家」。不確定時,可用本頁最後的五條問題收窄範圍。Choose by goal: pick Foundation to give the whole company a basic AI grounding, Applied to automate a department's daily work, or Expert to build internal tools or AI agents. If you are unsure, the five questions at the end of this page narrow it down.
沒有技術背景的團隊適合嗎?Is this suitable for non-technical teams?
適合。「基礎·AI 普及」為零基礎與程度不一的同事而設,由常用 AI 工具的日常用法開始。Yes. Foundation, AI Onboarding is built for beginners and mixed levels, starting from the everyday use of common AI tools.
培訓在哪裏進行?Where does the training take place?
可到場或線上進行。到場可於貴公司辦公室或其他場地,線上則以視像形式進行。On-site or online. On-site sessions can be held at your office or another venue; online sessions run by video.
每次最多可以培訓多少人?How many people per session?
按方向而定:基礎普及適合 20–200 人;工作流程自動化適合 5–30 人;內部工具與 AI Agents 適合 3–12 人。It depends on the track: Foundation suits 20–200 people, Workflow Automation 5–30, and Internal Tools & AI Agents 3–12.
內容可以度身訂造嗎?Can the content be customised?
可以。我們會先了解貴公司的目標、程度與真實工作流程,再以貴公司的個案與工具設計內容。Yes. We first understand your goals, level and real workflows, then design content around your cases and tools.
完成培訓後會得到甚麼?What do we get after the training?
包括內部 AI 使用指引或提示庫、一個可用的自動化流程或內部工具(按方向而定)、量化時間與成本節省的建議框架,以及課後跟進諮詢。An internal AI-usage guide or prompt library, a working automation or internal tool (depending on the track), a framework for measuring time and cost savings, and a post-training follow-up.
可以只做培訓嗎?Can we take training only?
可以。四項服務本來就可以單獨進行,只做培訓是最常見的起點。培訓之後如發現需要建置,可以再談導入或部門自動化。Yes. Each of the four services stands alone, and training alone is the most common starting point. If the training shows that something needs to be built, implementation or department automation can be discussed afterwards.
最少多少人可以開始?What is the smallest group you will take?
培訓按方向而定,最少的是「專家 · 內部工具與 AI Agents」,3 人起。導入與部門自動化按流程計算,一名同事負責也可以。For training it depends on the track, and the smallest is Expert, Internal Tools & AI Agents, from 3 people. Implementation and department automation are sized by process, and one owner is enough.
培訓之後可以再委託建置嗎?Can we commission the build after training?
可以,這就是「到場導入與實作」。我們在你的工具與帳戶上把流程建好,試行後交回你的同事,並可選擇持續支援。Yes. That is the On-site implementation service. We build it on your tools and accounts, run it in parallel, hand it back to your colleagues, and can stay on for ongoing support.
部門自動化可以只做一個部門嗎?Can we automate just one department?
可以,而且這是我們建議的做法。多數客戶由一個部門、一條流程開始,看到結果後才擴展到其他部門。Yes, and it is what we recommend. Most clients start with one department and one process, and extend once the result is visible.
哪些位置會保留人手?Which touchpoints stay with a person?
任何客人預期由人處理的接觸點,例如判斷與建議、議價談判、投訴處理,以及弱勢社群的直接服務。這份界線按行業列於本頁的「保留人手的界線」,並寫入方案。Any touchpoint the customer expects to have with a person: judgement and advice, negotiation, complaints, and direct service to vulnerable groups. The line is listed by industry under Where a human stays in the loop, and it is written into the proposal.
度身研發要做多久?How long does a custom build take?
時間長短取決於範圍。我們先做範圍界定與可行性研究,然後在該階段給你里程碑與時間表,確認後才開始建置。It depends on scope. Scope and feasibility come first, and the milestones and timeline are given to you at that stage, before any building starts.
系統建好之後由誰維護?Who maintains it after delivery?
預設由你們的同事維護:我們交回文件、操作指引與權限,並在你們之中指定接手人。也可以由我們接手維運,安排另行商議。By default your own colleagues do: we hand back the documents, operating instructions and access, with a named owner inside your team. We can also take on maintenance, with the arrangement agreed separately.
客戶資料會怎樣處理?How is our data handled?
資料存放位置、使用的模型與版本、是否用於訓練、保留時間與存取權限,全部在範圍界定階段與你們的資訊科技或合規同事逐項確認,並寫入方案。你不同意的項目不會進行。Where the data sits, which models and versions are used, whether it is used for training, retention and access: all settled item by item with your IT or compliance colleagues during scoping, and written into the proposal. Items you do not approve are not carried out.
如何索取企業方案目錄?How do I request the catalogue?
填寫本頁的索取目錄表格,或電郵 hello@edcosys.com 或致電 +852 9098 1850 聯絡我們。表格內可一併說明你屬意的服務、部門與行業;收費方式在需求訪談後與你確認。Fill in the catalogue form on this page, or email hello@edcosys.com or call +852 9098 1850. The form lets you say which service, department and industry you have in mind; the fee structure is confirmed after the discovery call.